Frequently Asked Questions
Everything you need to know about shopping with Volk Optical.
How do I know which frame size is right for me?
Each product page includes detailed measurements (lens width, bridge, and temple length). We recommend comparing these to a pair of glasses you currently own or using our virtual try-on tool to find your perfect fit.
What is your return policy for eyewear?
We offer a 30-day return policy for all non-prescription frames. Items must be in their original, unworn condition with all packaging included. Please note that custom prescription lenses are non-refundable.
Do you offer international shipping?
Yes, Volk Optical ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please be aware that international orders may be subject to local customs duties.
Are your lenses UV protected?
Absolutely. All our sunglasses and clear optical lenses come with 100% UVA/UVB protection to ensure your eye health is never compromised for style.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to our carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay for a more convenient shopping experience.